Shipping & Delivery Policy
Effective Date: [02/12/2024]
At Sujay’s Health Care Private Limited, we are committed to providing a seamless experience for our customers. This Shipping & Delivery Policy outlines the terms and conditions related to the delivery of physical materials (if applicable) related to our dental academy programs, workshops, or any other services provided through our platform.
1. Scope of Shipping and Delivery
1.1 We currently deliver physical materials (such as study materials, kits, or tools) only within India.
1.2 Digital content, including course materials and online resources, will be delivered electronically to your registered email address or through the designated online platform.
2. Delivery Process for Physical Materials
2.1 Physical materials, if included as part of your enrollment, will be shipped to the address provided during the registration process.
2.2 Orders will be processed within 2-5 business days of payment confirmation. Delivery times may vary depending on your location.
2.3 We partner with trusted courier services to ensure the timely and safe delivery of materials.
3. Shipping Charges
3.1 Shipping charges, if applicable, will be clearly specified during the registration or checkout process.
3.2 Any additional charges, such as taxes or duties, will be communicated to you beforehand, where applicable.
4. Delivery Timeline
4.1 Standard delivery times are 7-10 business days, depending on the destination and availability of materials.
4.2 Delays caused by unforeseen circumstances, such as weather, strikes, or courier service issues, are beyond our control, but we will make every effort to resolve any such issues promptly.
5. Tracking Your Shipment
5.1 Once your order is shipped, you will receive an email or SMS with a tracking number and courier details.
5.2 You can use this tracking information to monitor the status of your shipment.
6. Non-Delivery or Damage
6.1 If you do not receive your order within the specified time, please contact us immediately at suvizclinicalhub@gmail.com or call 98860 20029.
6.2 In the case of damaged or defective materials, please notify us within 48 hours of receipt. We will investigate the issue and provide a resolution, such as a replacement or repair, at our discretion.
7. Returns and Refunds
7.1 As per our Refund Policy, all sales are final, and no refunds will be provided for delivered items.
7.2 For items damaged during transit, please refer to Section 6 for our replacement policy.
8. Changes to Shipping & Delivery Policy
8.1 We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions or concerns about our Shipping & Delivery Policy, please contact us at:
Sujay’s Health Care Private Limited
#55, 1st Block, 3rd Phase, BSK 3rd Stage,
Bangalore, Karnataka 560085, India
Email: suvizclinicalhub@gmail.com
Phone: 98860 20029